FAQ – Frequently Asked Questions
1. PRODUCT ORDERS AND AVAILABILITY
How can I know if a product is available?
On the product page, select the size you want: if it is available, you can add it to the cart.
How can I check the status of my order?
Access the “Orders and Returns” section by entering the order number and the email used for the purchase.
2 . SHIPMENTS
What are the delivery times?
Orders are generally shipped within 1-2 business days and delivered in 3-6 days, depending on the destination.
Can I collect my order in the boutique?
Yes, you can choose free collection at our boutique.
3 . RETURNS AND EXCHANGES
What is the return policy?
You can return the products within 14 days of delivery. The return is free for orders equal to or greater than €200.00. For orders less than €200.00, the return shipping costs will be at your expense.
How can I make a return?
Go to the “Orders and Returns” section, enter the required data and follow the return instructions.
Is it possible to change size or color?
Yes, you can request a change of size or color by following the return procedure and specifying the new size or color desired.
4. PAYMENTS
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal and other secure payment methods.
5. PRODUCTS AND QUALITY
How can I verify the authenticity of a product?
By purchasing directly from our site or from official boutiques, you are sure of authenticity. For doubts about products purchased elsewhere, contact our customer service.
7. ASSISTANCE AND CONTACTS
How can I contact customer service?
You can write to us via the online contact form, call us or send us a WhatsApp message. Our team is available from Monday to Saturday.
Do you offer personalized assistance?
Yes, our customer service is at your disposal for advice on sizes, combinations and availability in boutiques.
8. NEWSLETTER AND OFFERS
How can I subscribe to the newsletter?
Enter your email address in the dedicated field at the bottom of the page and select the categories you are interested in: women, children, etc.
Will I receive exclusive offers?
Yes, newsletter subscribers receive early access to new collections, promotions and special content.